FREQUENTLY ASKED QUESTIONS
DO YOU STYLE?
YES! As of July 2020, we now have stylists on hand we call upon who partner with us to create your perfect event.
We also supply DIY Options or "dry hire' . This option remains available for you to do it yourself to keep costs down if you choose.
We are more than happy to work with your selected wedding or venue functions coordinator as subcontractors and will take the stress work out of delivery and pickup without question.
HOW DO I REQUEST A QUOTE?
Please complete out 'Contact Us' enquiry form, phone or send us a message on Facebook. It is often better to send an email, that way we have all the relevant information in documented form and we will either email you back or call you if we need more information. We will get back to you as soon as we can, this is very important to us.
WHEN SHOULD I CONFIRM MY QUOTE/ DATE?
Until we have your deposit, your equipment is not guaranteed for your date. The sooner you can lock the date in, the better.
IS A DEPOSIT REQUIRED?
A 30% deposit of the full hire price will be required upon receipt of your invoice to secure your booking. Any deposit not paid within 7 (seven) days will forfeit their reserved items unless otherwise discussed.
DO YOU CHARGE A SECURITY BOND?
Bonds are charged out at our discretion and are relative to the size and value of the items ordered. Festoons will always require a bond and charged at $10 per globe per broken (glass) globe. If a light is blown this will not be charged.
Bonds are fully refundable, or part thereof, once the order is collected and returned to us. While we try our best to recover any missing items, if we are required to return to the venue to pick up any items that were not left with the rest of the order on the initial pickup, an additional pick up fee will be charged. If this amount is greater than the replacement cost, we will consider it lost and the relevant amount will be charged. In order for your bond to be returned within a maximum of one week after the event; please provide the account you wish this to be deposited into. If we have to go back to the venue, particularly in a busy period or if we are unable to get back to a certain venue, this may cause a delay in the bond being returned to your account. If this does not suit and you require you bond back, we will have to charge the replacement cost of the item until we are able to get it back and will return the balance of your bond, less this cost.
DO YOU HAVE A COVID POLICY?
Given the circumstances, we must! Times have changed huh? We promise we will work with you to make your event work as much as we possibly can.
Deposits - Our current cancellation policy stands, deposits are non-refundable.
Postponement - A full credit will be issued in full for use within 15 months to use at a later date that is convenient for both The Dunsborough Hire Co (hirer) and yourself.
Cancellation - Eligible for refund prior to 30 days of the date, minus the deposit. Within 30 days of the event date, delivery and pickup fees will be refunded only.
Any changes must be in writing and acknowledged by The Dunsborough Hire Co (hirer).
For any more Terms and Conditions, please refer to the link below to read our policies.
WHEN IS PAYMENT DUE?
A 30% deposit is taken to hold your date.
For hires under $750, full payment is due 30 days prior to the event.
For hires over $750, full payment is due 60 days prior to the event.
HOW DO I MAKE PAYMENT?
Payment can be made via credit card, bank deposit or cash.
CAN YOU HELP ME WITH SETUP?
YES! As of July 2020, we now have stylists on hand we can call upon who partner with is to create your perfect event. T
We also continue to offer Do - It - Yourself Services (Also known as 'Dry Hire'), to help you keep costs down. That means, we provide everything you need to give you the ability and cost saving options to do it easily yourself. Want more details on this? Just pop us an email or phone call and we can explain more.
We don't setup Festoons - unfortunately the cost for us to charge is too prohibitive to make it worthwhile for either of us! We've made it so easy with our self setup system to do yourself though.
CAN I COLLECT OR DO YOU OFFER DELIVERY ?
Delivery only! Delivery for our packages is included in our prices for up to 20km from Dunsborough.
We do offer delivery for everything else in the Dunsborough, Eagle Bay, Yallingup Area for a small travel fee.
Busselton, Margaret River and Bunbury regions can also be easily arranged - as us for more details!
WHAT ARE YOUR TERMS AND CONDITIONS?
We promise if you look after our gear, it will look after you.
Of course, any questions, please don't hesitate to pop us a message, email, text or call 0434 523 459 or firstname.lastname@example.org
CAN YOU GET MORE EQUIPMENT FOR ME?
We're serious about enquiries for more! The more enquiries about the same gear, the more likely we are to get it in. Ask away.